Thank you for shopping with Pega Pharmasol. We are committed to providing reliable and efficient shipping services to our customers in the USA, Thailand, and Singapore. Please read our shipping policy carefully before placing your order.
1. Shipping Locations We currently ship to the United States, Thailand, and Singapore. If you require shipping to a different location, please contact us at info@pegapharmasol.com before placing an order.
2. Shipping Methods & Delivery Time
United States: 24 to 36 hours
Thailand: Standard shipping (5-7 business days)
Singapore: Standard shipping (2-3 business days)
Delivery times may vary due to customs processing and other unforeseen delays.
3. Shipping Fees Shipping fees are calculated at checkout based on your location and the selected shipping method. Free shipping may be available for orders above a certain amount, as indicated on our website.
4. Order Processing Time Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
5. Customs, Duties & Taxes International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. Pega Pharmasol is not responsible for delays due to customs clearance.
6. Tracking Your Order Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.
7. Lost or Delayed Shipments If your order is delayed beyond the estimated delivery time, please contact us at info@pegapharmasol.com. In the case of lost shipments, we will work with the carrier to resolve the issue.
8. Returns & Refunds Due to the nature of our products, we do not accept returns. If you receive a damaged or incorrect item, please contact us within 7 days of delivery for assistance.
9. Contact Information If you have any questions about our shipping policy, please contact us:
Email: info@pegapharmasol.com
Address: 721 Broadway, New York, NY 10003, USA
We appreciate your trust in Pega Pharmasol and look forward to serving you!